Legal

Refund Policy

Last updated: April 2026

How to Request a Refund

To request a refund, simply email us at office@wanderfares.co.uk with:

• The email address you used to subscribe
• Your purchase date or order reference (found in your Paddle receipt)

We will process your refund within 2 business days. Funds typically appear on your statement within 5–10 business days, depending on your bank or card provider. Refunds are processed through Paddle, our payment provider.

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Subscription Cancellation

You can cancel your WanderFares subscription at any time. Cancellation stops future charges immediately. To cancel:

• Log in to your Paddle customer portal using the link in any of your billing emails
• Or email us at office@wanderfares.co.uk and we will cancel on your behalf

Cancellation takes effect at the end of your current billing period. You will continue to receive deals until that date. We do not offer pro-rata refunds for partial months beyond the 7-day guarantee window.

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UK Consumer Rights — Cooling-Off Period

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel a digital service within 14 days of purchase (the "cooling-off period").

However, by subscribing to WanderFares and receiving immediate access to our WhatsApp deal alerts, you expressly consent to the service beginning before the 14-day cooling-off period expires. This means the statutory right to cancel may be waived once you have received and accessed the service.

Our 7-day money-back guarantee is offered in addition to, and does not replace, your statutory rights under UK law.

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Exceptions

We reserve the right to decline refund requests where:

• The request is made more than 7 days after the original purchase date
• There is evidence of abuse of the refund policy (e.g. repeated subscribe-refund cycles)

In exceptional circumstances, we may consider refund requests outside the 7-day window at our sole discretion.